REFUND & CANCELLATION POLICY

Last Updated: 12/05/2026

INTRODUCTION

This Refund & Cancellation Policy explains the terms related to order cancellation, refund, return, and replacement requests made through https://fabshop.in/, owned and operated by Fabrivio Innovations Private Limited.

By placing an order on the Platform, you agree to this Refund & Cancellation Policy.

1. ORDER CANCELLATION

Customers can cancel the order before it is shipped.

Cancellation requests may be accepted only if the order has not been shipped or handed over to the courier/logistics partner.

Once the order is shipped, cancellation may not be allowed.

2. HOW TO REQUEST CANCELLATION

To request order cancellation, customers may contact us through:

  • Account/order section on the Platform
  • Customer support contact details
  • Email support
  • Phone support

Customers must provide:

  • Order ID
  • Registered mobile number or email
  • Reason for cancellation
  • Payment details, if required for verification

3. CANCELLATION APPROVAL

Cancellation approval depends on the order status.

Cancellation may be approved if:

  • Order is not shipped
  • Product is not packed or dispatched
  • Payment is verified
  • Request is raised before shipment

Cancellation may be rejected if:

  • Order is already shipped
  • Product is handed over to courier partner
  • Order is out for delivery
  • Request is fraudulent or incorrect
  • Customer details cannot be verified

4. REFUND TIMELINE

Once the refund is approved, the refund will be processed within 3–5 working days.

The actual time taken for the amount to reflect in the customer’s bank account, card, wallet, or UPI account may depend on:

  • Bank processing time
  • Payment gateway timeline
  • UPI provider timeline
  • Wallet provider timeline
  • Public holidays or banking delays

5. MODE OF REFUND

Refunds will generally be processed to the original payment method used at the time of purchase.

Refund may be processed through:

  • Original bank account
  • Original card
  • UPI account
  • Wallet
  • Payment gateway reversal
  • Store credit, where applicable and agreed

6. REFUND ELIGIBILITY

Refund may be approved in the following cases:

  • Order cancelled before shipment
  • Product is unavailable after payment
  • Payment deducted but order not confirmed
  • Duplicate payment received
  • Wrong product delivered
  • Damaged product received
  • Defective product received
  • Product significantly differs from website description or images
  • Any other case approved after verification

7. NON-REFUNDABLE CASES

Refund may not be provided in the following cases:

  • Cancellation requested after shipment
  • Product damaged due to customer misuse
  • Product used, washed, altered, or tampered with
  • Original tags, labels, invoice, or packaging missing
  • Incorrect address provided by customer
  • Customer unavailable to receive delivery
  • Delivery failed due to customer negligence
  • Delay caused by courier partner
  • Product marked as non-returnable
  • Return or refund request raised after allowed period
  • Fraudulent or false claim

8. RETURN AND REPLACEMENT CONDITIONS

If return or replacement is applicable, the product must be:

  • Unused
  • Unwashed
  • Unworn
  • In original condition
  • With original tags
  • With original labels
  • With original packaging
  • With invoice, where applicable
  • Free from damage, stains, odor, alteration, or signs of use

Return or replacement approval will be subject to inspection and verification.

9. DAMAGED, DEFECTIVE, OR WRONG PRODUCT

If you receive a damaged, defective, or wrong product, you must report the issue within the applicable time period mentioned on the Platform.

You may be required to provide:

  • Order ID
  • Product images
  • Packaging images
  • Invoice copy
  • Unboxing video, if required
  • Description of the issue

After verification, we may offer:

  • Replacement
  • Return
  • Refund
  • Store credit
  • Any other suitable resolution

10. PAYMENT FAILURE OR DUPLICATE PAYMENT

If payment is deducted but the order is not confirmed, customers may contact us with transaction details.

After verification, the eligible amount may be:

  • Refunded to the original payment method
  • Adjusted against the order
  • Reversed through payment gateway

Duplicate payments, if verified, will be refunded to the original payment method.

11. SHIPPING CHARGES

Shipping charges, handling charges, convenience fees, COD charges, or other applicable charges may be non-refundable.

These charges may be refunded only if the issue is caused by us, such as:

  • Wrong product sent
  • Defective product sent
  • Product unavailable after payment
  • Order cancelled by us before shipment

12. REFUND REJECTION

We reserve the right to reject any refund, cancellation, return, or replacement request if:

  • Request does not meet eligibility criteria
  • Product fails quality inspection
  • Claim appears false or fraudulent
  • Required proof is not provided
  • Customer violates Platform policies
  • Product is not returned in original condition
  • Request is raised after allowed timeline

13. CONTACT INFORMATION

For cancellation, refund, return, or replacement support, please contact:

  • Company Name: Fabrivio Innovations Private Limited
  • Address: Floor No. 01, D-114, Fabrivio Innovations Private Limited, Eastern Business District L.B.S. Marg, Near Mangatram Petrol Pump, Bhandup West, Mumbai, Mumbai Suburban, Maharashtra, 400078
  • Phone: +91 7047282021
  • Email: info@fabshop.in
  • Working Hours: Monday to Friday, 9:00 AM to 6:00 PM