PRIVACY POLICY

Last Updated: 12/05/2026

INTRODUCTION

This Privacy Policy explains how Fabrivio Innovations Private Limited (“we”, “our”, “us” or “Company”) collects, uses, stores, shares, and protects your personal information when you use our website https://fabshop.in/ (“Platform”).

By accessing or using this Platform, creating an account, placing an order, or providing your personal information, you agree to the terms of this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use or access our Platform.

1. COLLECTION OF INFORMATION

We may collect personal information from you when you use our Platform, place an order, register an account, contact us, or interact with our services.

The information we may collect includes:

  • Name
  • Email address
  • Mobile number
  • Billing address
  • Shipping address
  • Date of birth, where required
  • Order details
  • Payment transaction details
  • Device information
  • IP address
  • Browser type
  • Website usage data
  • Customer support communication
  • Any other information voluntarily provided by you

We may also collect payment-related information through authorized payment gateways. We do not store sensitive payment credentials such as card PIN, CVV, UPI PIN, OTP, or net banking passwords.

2. USAGE OF INFORMATION

We may use your information for the following purposes:

  • To create and manage your account
  • To process and deliver your orders
  • To confirm payments and transactions
  • To provide customer support
  • To communicate order updates
  • To process cancellations, returns, replacements, and refunds
  • To improve our products, services, and website experience
  • To personalize your shopping experience
  • To send service-related updates
  • To send offers and promotional communications, where permitted
  • To detect and prevent fraud or misuse
  • To comply with legal and regulatory requirements
  • To enforce our Terms & Conditions and other policies

3. COOKIE POLICY AND TRACKING DISCLOSURE

Our Platform may use cookies and similar tracking technologies to improve your browsing and shopping experience.

Cookies may be used for:

  • Website functionality
  • Login and account access
  • Cart and checkout management
  • Website analytics
  • Performance improvement
  • Remembering user preferences
  • Fraud prevention
  • Marketing and advertising purposes, where applicable

Third-party service providers such as analytics tools, advertising platforms, payment gateways, and social media platforms may also use cookies or tracking technologies as per their own policies.

You can disable cookies through your browser settings. However, disabling cookies may affect certain features of the Platform, including login, cart, checkout, and personalized services.

By continuing to use the Platform, you consent to the use of cookies and similar technologies.

4. SHARING OF INFORMATION

We may share your personal information with trusted parties only where necessary.

Your information may be shared with:

  • Logistics and courier partners
  • Payment gateway service providers
  • Sellers and business partners
  • Customer support service providers
  • Technology and hosting service providers
  • Analytics and marketing service providers
  • Government authorities, courts, or law enforcement agencies, where required by law

We do not sell your personal information to unauthorized third parties.

5. SECURITY PRECAUTIONS

We follow reasonable security practices to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

Security measures may include:

  • Secure server infrastructure
  • Encrypted data transmission
  • Restricted access to personal data
  • Fraud detection measures
  • Internal data protection controls

However, no method of internet transmission or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your account login details, password, OTP, and other credentials.

6. DATA RETENTION AND DELETION

We retain your personal information only for as long as necessary to fulfill business, legal, tax, accounting, security, fraud prevention, and regulatory requirements.

Data may be retained for:

  • Active account management
  • Order processing and delivery
  • Refund, return, and replacement records
  • Tax and invoice compliance
  • Legal and dispute resolution purposes
  • Fraud prevention and security monitoring

You may request deletion of your account or personal data by contacting us. However, deletion may be delayed or denied if retention is required for legal, tax, accounting, dispute, refund, or fraud prevention purposes.

7. USER RIGHTS UNDER DPDP ACT, 2023

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may have the following rights:

  • Right to access information about your personal data
  • Right to correct inaccurate or outdated personal data
  • Right to update incomplete personal data
  • Right to request deletion of personal data, where legally permitted
  • Right to withdraw consent
  • Right to grievance redressal
  • Right to nominate another person to exercise your rights in case of death or incapacity, where applicable

To exercise these rights, you may contact us using the contact details mentioned in this Privacy Policy.

8. CHILDREN AND MINORS

Our Platform is intended for users who are legally competent to enter into a contract under Indian law.

If you are below 18 years of age, you may use the Platform only with the involvement and consent of your parent or legal guardian.

We do not knowingly collect personal information from children or minors without appropriate consent from a parent or lawful guardian.

If a parent or guardian believes that a minor has shared personal information without consent, they may contact us for correction or deletion, subject to verification and applicable law.

9. MARKETING COMMUNICATIONS

By using the Platform or sharing your contact details, you may receive:

  • Order updates
  • Payment updates
  • Delivery updates
  • Account alerts
  • Policy updates
  • Offers and promotional messages
  • Service-related communication

You may opt out of promotional communication where applicable. However, essential service-related communication may continue.

10. THIRD-PARTY LINKS

Our Platform may contain links to third-party websites, payment gateways, courier tracking pages, or other external services.

We are not responsible for:

  • Third-party privacy practices
  • Third-party website content
  • Third-party security practices
  • Third-party terms and policies

You are advised to review third-party policies before sharing any personal information.

11. CONSENT

By using the Platform, creating an account, placing an order, or providing your personal information, you consent to the collection, use, storage, processing, and sharing of your personal information as described in this Privacy Policy.

You may withdraw your consent by contacting us. However, withdrawal of consent may affect your ability to use certain services.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in law, business practices, or Platform operations.

Updated policies will be posted on this page with the revised “Last Updated” date.

You are advised to review this Privacy Policy periodically.

13. GRIEVANCE OFFICER

For any questions, concerns, complaints, or requests regarding this Privacy Policy or personal data handling, please contact:

  • Company Name: Fabrivio Innovations Private Limited
  • Contact Person: Rajendra Kumar Nishad
  • Address: Floor No. 01, D-114, Fabrivio Innovations Private Limited, Eastern Business District L.B.S. Marg, Near Mangatram Petrol Pump, Bhandup West, Mumbai, Mumbai Suburban, Maharashtra, 400078
  • Phone: +91 7047282021
  • Email: info@fabshop.in
  • Working Hours: Monday to Friday, 9:00 AM to 6:00 PM